Capture every inquiry. Convertmore into orders
Sales OS Inbound Sales captures inquiries from every channel, auto-assigns them to the right person, tracks response times, and ensures structured follow-ups — so no opportunity falls through the cracks.
Multi-source capture
Website, WhatsApp, calls
Smart assignment
Auto-assign by rules
SLA tracking
Response time monitoring
Pipeline view
Real-time conversion
How It Works
Six stages. From inquiry to order.
Every inquiry is captured, assigned, qualified, and tracked until won or lost.
Inquiry Received
Customer inquiry captured from website, WhatsApp, email, call, or walk-in. Every source is tracked.
Auto-Assignment
Inquiry is automatically assigned to the right salesperson based on territory, product, or round-robin rules.
First Response
Assigned person contacts the customer. Response time is tracked to ensure SLA compliance.
Qualification & Follow-Up
Customer needs are qualified. Follow-up tasks are auto-generated with due dates and priorities.
Quotation & Negotiation
Quotation is generated from the inquiry. Revisions, discussions, and revisions are tracked in one place.
Order or Closure
Qualified inquiry converts to a sales order. Lost inquiries are tracked with reasons for analysis.
Core Capabilities
Everything you need to manage inbound inquiries.
Purpose-built for SMEs that want every inquiry tracked, assigned, and followed up.
Multi-Source Capture
Capture inquiries from website forms, WhatsApp, phone calls, emails, referrals, and walk-ins — all in one place with source attribution.
Smart Assignment
Auto-assign inquiries by territory, product category, or round-robin. Reduce response time and ensure fair distribution.
SLA & Response Tracking
Track first response time and follow-up SLAs. Get alerts when inquiries go cold or SLA is breached.
Automated Task Generation
Follow-up tasks, reminders, and escalation workflows are generated automatically. Never miss a follow-up again.
Pipeline Visibility
See the full inquiry-to-order pipeline with conversion rates, response times, and bottleneck identification in real-time.
Source Performance Analytics
Know which inquiry sources generate the most revenue, best conversion rates, and highest value orders.
Benefits
What your team gains with Inbound Sales.
Real outcomes that improve inquiry management and conversion.
Faster First Response
Auto-assignment and SLA tracking ensure every inquiry gets a response within minutes, not hours or days.
Higher Conversion Rates
Structured follow-ups and qualification workflows help convert more inquiries into orders.
Full Source Visibility
Know exactly which channels bring in the most and best inquiries. Optimize your lead generation spend.
Zero Missed Follow-Ups
Auto-generated tasks and overdue alerts mean no inquiry ever falls through the cracks.
Team Accountability
Every inquiry has an owner, a timeline, and tracked activity. Manage performance with real data.
Clean Handover to Sales
Qualified inquiries move into the sales pipeline with full context — source, discussions, and history.
Signature Capability
Measure performance. Drive accountability.
Knowbuild shows inquiry trends, qualification quality, response SLAs, conversion drop-offs, and team performance in one live dashboard.
- Track inquiry volume trends over time
- Understand qualified versus unqualified inflow
- Track conversion at every stage of the funnel
- Ensure faster responses and hit SLA targets
Response Time SLA
Amit Sharma
342 inquiries handled
Mayank Khandelwal
298 inquiries handled
Chetan Panchal
276 inquiries handled
Ready to capture every inquiry and convert more?
Stop losing inquiries to scattered channels and missed follow-ups. Get a structured inbound sales module that gives your team speed and your owners visibility.
